A passenger on an overbooked Arik air flight from Port Harcourt to Lagos has shared his experience.
He said ‘i was rather surprised at the service rendered by Arik Air Nigeria (one of Nigeria’s local flight operators) on the 24th of October 2013.
Despite the purchase of a valid travel ticket for the 1530hrs flight from PHC to LOS, Arik Air sold more tickets than the plane could carry . We the passengers where left stranded on the tarmac and to be honest, I was really baffled and amazed at the level of poor communication within Arik Air.
Although it was not a safe environment, the ground staff were forced to handle things by themselves, and also had to make decisions without support and steer from the management who I would have assumed would know how to advice the Arik employees on the ground.’
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